Exchanges & Refunds

NON-FAULTY PRODUCT

If for any reason you are not satisfied with any of our products, unused merchandise may be returned for an exchange or refund within 30 days from the date of receipt and subject to the provisions below:
• Product must have been purchased via the online store
• Product must be returned in its original packaging. Items returned for either an exchange or refund must be in their original condition and shipped back in their original packaging. They must be returned undamaged, unused and unopened.
• XGear will assess a 20% restocking fee on any opened XGear product
• Original sales receipt must be enclosed (photo copies accepted)
• Unless otherwise indicated by XGear, product(s) MUST BE returned in its entirety to receive a replacement or refund

The product is mailed within 15 days of receiving an RMA form: No return packages will be accepted after this time period. Please return all products via insured parcel post. This shipping method allows for tracking of the package. XGear will not be responsible for lost or damaged packages.

Allow 30-days turnaround time for an exchange or refund request to be processed. Shipping costs are not refundable. No refund will be made on the shipping portions of your order. We do not accept COD. The cost of initial shipping and all return shipping is sole responsibility of the customer.

USA ORDERS: (Includes Hawaii, Puerto Rico, Alaska, Guam, US Virgin Islands): Ship to USA return address (indicated on order form).

INTERNATIONAL ORDERS: (outside North America): Clearly mark both sides of the package, US GOODS FOR RETURN. If labeled otherwise, we may be asked to pay import customs, in which case we will refuse and it shall be returned to you. Ship to USA returns address (indicated on order form).

CANADIAN ORDERS: Ship to USA return address (indicated on order form).

BUNDLE PACKAGES: (ie: Buy EXOSkin iPad, get an EXOSkin iPhone 4 with the purchase): Refund or Exchanges will not be honored unless ALL ITEMS in the bundle package are returned.

Damaged or Defective Products

To ensure the highest possible quality, we fully inspect each product before it is shipped. We also fully guarantee all our products to be free from factory and workmanship defects. If any product is found to be defective or has been damaged during shipping, XGear needs to be informed immediately upon receipt of goods. Refund may be applied provided the terms and conditions listed in our Exchange and Return policy are met.

XGear reserves the right not to exchange or refund items that are: damaged due to accident, misuse, abuse, product modification or negligence or damage resulting from the performance of repairs unauthorized by XGear.