Customer Support

Please contact customer service to make an inquiry about XGear.

If you are unhappy with your purchase or have received a defective XGear product, we will gladly refund or exchange your purchase.

Returns will be permitted within 30 days of purchase, providing the following-

  • Your purchase must have been made within the past 30 days.
  • Have original shipping receipt or internet order receipt.
  • Purchased via the online store.
  • EXO Skin orders cannot be returned unless they are unused.
  • Our warranty does not cover chips, cracks, or scratches on our Tempered Glass.

If your message is regarding an order inquiry, exchange, or return, please be sure to include your Order ID. We will be unable to reply to any inquires without an Order ID.


My Tracking Information Says “Delivery status information is not available for your item via this web site. A return receipt after mailing may be available through your local Post Office.”

-Don’t worry…this is normal! USPS is still updating the tracking information. Just wait a little bit longer and the tracking will begin to update. USPS has informed us that there will be major delays in tracking updates this holiday season due to high volumes.

My package tracking says my order is delivered but it has not arrived!

-Unfortunately we don’t know where your package is either : ( If you have the tracking information, we definitely sent it out! Make sure you check every possible place your mailman could have left your package. The mailbox, front door, back door, your roommates, etc. If you still have not found your package, it’s possible your mailman made a mistake and marked the package as delivered by accident. Sometimes they also mark your package a little too early as delivered when they are still in the process of bringing it to you. If your packed has definitely not been received, please give your local post office a call and they may be able to find your missing package or let you know what happened. If the post office can determine that your package is indeed lost, send in a customer service ticket and we will help you out from there.

Where is my package?! My package tracking has not updated or has been stuck in the same place for a while.

-This happens sometimes. On occasion, the post office does not update the tracking in a timely manner but your package is still on its way to you. If it is past your scheduled delivery date, call your post office and they may be able to locate your package and get it on its way to you. Check your order confirmation email as well to double check that the shipping address is correct. If the post office determines that your package is lost or being sent back to us for any reason, send us a customer service ticket and we will make sure your package gets to you!

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